Return
We always want to provide you with the best products for your ideas. You would like to give something back? No problem. Within Germany, the return of standard shipping is free of charge for you.
Extended, free return with standard shipping (DE)
For gift makers and those who want to become one: If you order up to and including 15.12.2024, you have the option of using our extended, free right of return until 14.01.2025 for goods with standard shipping within Germany. All other return policies remain in place (see below).
Psst, do you know how sustainable our returns management is?
Since the launch of our online store in 2006, we have been committed to low returns rates and sustainable returns management. Since 2023, our work has also been directly visible with the Save Our Returns certificate. You can find out how you can also help to avoid returns on our page.
Right of Withdrawal
You can cancel your order or parts thereof within 14 days after receipt of the goods. This right of withdrawal remains unaffected by the extended right of return of 30 days. Learn more about the right of withdrawal.
Return policy
The right of return applies in principle to all customers. For complete, undamaged and originally packaged goods, we grant an extended, voluntary return policy of 30 days. Within Germany, the return shipment is free of charge for you in standard shipping.
Exceptions include resellers and customers with special conditions. For details see our “Terms and Conditions”
Exceptions to the right of return
The following goods cannot be returned: Custom cut articles, goods cut from rolls as well as articles that were specifically customized for you, newspapers, magazines and gift cards/vouchers. Good to know: The quickly available variants in our configurators are not blanks, but returnable standard formats.
How the return works
1. Returnable items
You want to return some or all items of your order? In order for the return to go smoothly, please note that some items are excluded from the right of return. You cannot return the following items:
- Sections of roll goods
- Cuts and other goods made especially for you
- Goods that we do not carry in our assortment, but that you have ordered at your request
- Used goods
- Newspapers, magazines and journals
- Modulor vouchers
Do you know about our in-store returns? If you are in the area, you can return your returnable items directly in the store. This is possible for items bought in the store as well as for items ordered online. Nice side effect: you can browse directly for news with us.
2. Return items
Before you start your return and pack the eligible items for return, please contact our customer service team via email at [email protected]. Our customer service team will provide you with important return and packing information. He will also tell you how to get the package label for free return.
Please include the following information in your email to our customer service:
- First and last name
- E-mail address
- Address
- Order number
- Description of all items you want to return
3. Reimbursement of the total purchase price
We will refund the purchase price of the returned item within 14 days to the payment method account you selected when ordering.
FAQ
Our wish is to always deliver the product best suited to your ideas. This notwithstanding, you still want to return an item? No problem: You can revoke your order or part of an order within 14 days after receipt of the goods. It goes without saying that this will involve no complications. We are aware that 14 days can go by in a hurry; and therefore are willing to extend that period to 30 days in cases where the goods are complete, still in their original package and have remained undamaged.
Within Germany the return is free of charge within standard shipping. For all other returns the customer bears the costs. As always, if you are in the area, you can also return your eligible items to our retail store. This saves possible return shipping costs and you can browse directly for news with us.
If you notice the damage directly upon receiving your parcel you should only accept it “with reservations”. If parts of the contents are also damaged you should contact us immediately at +49 (0) 30 690 360 or via email to [email protected]. We will then gladly find an easy and satisfactory solution for the problem.
The right of return applies to all customers. This excludes retailers and suppliers.
The following goods are excluded from the right of return: cuttings, segments of rolled goods, and otherwise customized products as well as gift cards/vouchers.